RETURNS

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We do not offer returns, exchanges, or refunds on any products sold, including change of mind purchases.

Returns, exchanges and refunds are not applicable to custom commissioned artworks.

If your item has been damaged in transit or faulty upon arrival, please email hello@fernsiebler.com.au as soon as possible. Please include photo's of any damage or concerns in your email.

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Original art care instructions

Artworks are hand painted and may have details, brushstrokes, splashes, marks etc that form part of the artwork. This is normal and part of the artwork being original. Artworks are delicate and should be handled with utmost care. I offer care advice for your artworks in the form of a printed flyer with delivery of artwork.

All alcohol ink artworks are protected with a fine art UV conservation varnish. Alcohol ink artworks are made from a beautiful but delicate dye based ink that may fade is exposed to the following: should not be exposed to direct sunlight, heat sources, humidity, temperature extremes, harmful lighting that emits heat or UV such as halogen or fluorescent. LED lighting is best recommended for artworks as they do not emit heat or UV.